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Mental Health Services Leader
2 weeks ago
About Lyra Health
We're transforming mental health care through technology and human touch to help people feel emotionally healthy at work and at home.
Leveraging our innovative digital care platform and global provider network, we enable nearly 20 million people to receive the best care and feel better faster.
With over $ million raised, Lyra is poised for growth and expansion in the mental health care space.
Key Job ResponsibilitiesThis role requires strong leadership skills to manage a global team and oversee the development of standard operating procedures for all providers. Key responsibilities include:
- Managing non-standard clinical care requests associated with Lyra's offerings.
- Collaborating with customer contract owners and other stakeholders to design bespoke projects and adapt delivery of clinical and associated services.
- Overseeing teams, products, and partnerships that aim to deliver additional counselling sessions, ad hoc onsite counselling services, proactive outreach projects, customer-specific care projects, organisational health evaluation services, and mediation services.
- Ensuring best-practice policies and procedures are established, implemented, and improved upon where necessary.
- Managing financial processes and resources within the operation to support profitable service delivery.
- Developing and implementing standard operating procedures for all providers.
- Liaising with Lyra International Technology Teams and LYRA USA Technology Teams to ensure seamless integration of technology and systems.
A key aspect of this role is building and maintaining relationships with global customers, CS representatives, and providers to deliver effective CSS services globally, regionally, and locally.
