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Clinical Program Director

2 weeks ago

Randburg, Gauteng, South Africa Lyra Health Full time

About Lyra Health

We're a leading mental health care technology company dedicated to improving access to effective, high-quality care for employees and their families.

Our mission is to transform mental health care through innovation and collaboration with industry leaders like Morgan Stanley, Uber, Amgen, and Fortune 500 companies.

Role Overview

This role plays a critical part in supporting our Global Care operation. The successful candidate will be based in South Africa and will have a flexible work arrangement allowing them to spend most of their time working from home.

The job involves:

  • Managing non-standard clinical care requests associated with Lyra's offerings.
  • Collaborating with customer contract owners and other stakeholders to design bespoke projects and adapt delivery of clinical and associated services.
  • Overseeing teams, products, and partnerships that aim to deliver additional counselling sessions, ad hoc onsite counselling services, proactive outreach projects, customer-specific care projects, organisational health evaluation services, and mediation services.

In addition, the role requires:

  • Ensuring best-practice policies and procedures are established, implemented, and improved upon where necessary.
  • Managing financial processes and resources within the operation to support profitable service delivery.
  • Developing and implementing standard operating procedures for all providers.
  • Liaising with Lyra International Technology Teams and LYRA USA Technology Teams to ensure seamless integration of technology and systems.

A key aspect of this role is building and maintaining relationships with global customers, CS representatives, and providers to deliver effective CSS services globally, regionally, and locally.