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Senior Clinical Operations Specialist
2 weeks ago
About Lyra Health
We're a pioneering mental health care technology company committed to delivering innovative solutions for employees and their families.
Our vision is to make mental health care more accessible and effective through our cutting-edge digital care platform and global provider network.
Key ResponsibilitiesThis role requires a strategic leader who can manage a global team and oversee the development of standard operating procedures for all providers. Key responsibilities include:
- Managing non-standard clinical care requests associated with Lyra's offerings.
- Collaborating with customer contract owners and other stakeholders to design bespoke projects and adapt delivery of clinical and associated services.
- Overseeing teams, products, and partnerships that aim to deliver additional counselling sessions, ad hoc onsite counselling services, proactive outreach projects, customer-specific care projects, organisational health evaluation services, and mediation services.
- Ensuring best-practice policies and procedures are established, implemented, and improved upon where necessary.
- Managing financial processes and resources within the operation to support profitable service delivery.
- Developing and implementing standard operating procedures for all providers.
- Liaising with Lyra International Technology Teams and LYRA USA Technology Teams to ensure seamless integration of technology and systems.
A key aspect of this role is building and maintaining relationships with global customers, CS representatives, and providers to deliver effective CSS services globally, regionally, and locally.
