Sales Training Specialist
7 days ago
Sales Training Specialist
CallForce is a recognized leader in the BPO industry, providing tailored and innovative contact center solutions to clients worldwide. We are seeking a dynamic Sales Trainer to enhance the skills and performance of our sales teams.
Key Responsibilities
- Deliver training sessions in accordance with client-specific curriculum requirements.
- Adapt and transfer skills across various campaigns and sectors.
- Identify training needs based on project specifications and present findings.
- Participate in Quality Calibration sessions, ensuring discrepancies remain minimal.
- Engage in call handling for a minimum of four hours monthly.
- Attend Train-the-Trainer sessions with clients or Master Trainers to maintain certification.
- Stay updated on industry trends and relevant knowledge.
- Share knowledge and skill updates with the team for pertinent campaigns.
- Collaborate with the Operations Manager to facilitate the transition of agents from training to operational roles.
- Provide coaching to trainees based on observed knowledge and skill deficiencies.
- Manage attrition within training groups through regular one-on-one meetings.
- Review and enhance training materials to improve delivery effectiveness.
- Complete administrative training tasks within established timelines.
- Continuously monitor process and knowledge updates, suggesting necessary changes to training content and methods.
- Stay informed of changes by participating in monthly knowledge assessments.
Qualifications & Experience
- At least 1 year of experience as a Learning and Development Sales Trainer.
- Experience in the BPO sector is essential.
- Experience in the telecommunications industry is preferred.
- Background in outbound sales is advantageous.
Please note: If you do not receive a response, consider your application for this position unsuccessful.
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