Operational Excellence Specialist

3 weeks ago


Polokwane, Limpopo, South Africa FirstRand Bank Limited Full time

Job Summary:

FirstRand Bank Limited is seeking an experienced Operational Excellence Specialist to join our team. This role is responsible for providing efficient and effective administration support, identifying and escalating potential risks, and driving sales across product and campaign initiatives.

Key Responsibilities:

  • Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work.
  • Drive sales across product and campaign initiatives to exceed set targets.
  • Adhere to Organisational values and service standards and interact with and communicate with customers accordingly.
  • Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas.
  • Meet set turnaround times while ensuring own availability, reliability, and accuracy.
  • Propose improvements on internal processes that impact service levels and customer satisfaction within area of accountability.
  • Establish relationships with relevant individuals and departments to deliver on work expectations.
  • Adhere to relevant service level agreements to build trust in the relationship.

Requirements:

  • Grade 12
  • Financial Advisory and banking experience will be an advantage.

What We Offer:

At FirstRand Bank Limited, we offer a competitive salary, ranging from R800,000 to R1,200,000 per annum, depending on experience and qualifications. We also offer a comprehensive benefits package, including medical aid, life insurance, and a retirement fund.

How to Apply:

Please submit your application, including your resume and a cover letter, by the closing date of 08/11/24. We are an equal opportunities employer and welcome applications from diverse candidates. Please note that applications will not be accepted after the closing date.



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