Store Manager

4 weeks ago

Cape Town, Western Cape, South Africa adidas Full time
Store Manager

Job Summary:

We are seeking a highly skilled and experienced Store Manager to lead our Brand Flagship store in Cape Town. As a key member of our retail team, you will be responsible for driving brand and consumer experience, managing a high-volume store, and collaborating with both the Market and Global teams to shape the strategic direction of the Brand Flagship concept.

Key Responsibilities:

  • Deliver exceptional consumer experience through outstanding execution of global brand and retail operational standards
  • Foster a positive culture in the store and enable the Store Management team to create an active, authentic, and consumer-centric culture
  • Understand the concept and strategic importance of the Brand Flagship store and think broadly for the organization when setting the direction of the store and creating brand advocacy
  • Develop and lead the execution of a visionary business plan for the Brand Flagship
  • Provide input and feedback to different departments and global teams to achieve the Brand Flagship ambition
  • Support and coach the leadership team and associates to drive sales and meet key performance indicators while managing expenses to increase profitability and drive brand advocacy
  • Partner with Store Management Teams to hire, develop, and build a high-performing team
  • Hold P&L accountability for the Brand Flagship store
  • Foster a collaborative working relationship with both the global and the Market organizations
  • Collaborate with Line Manager to develop clear action plans for the Brand Flagship and thrive to achieve objectives, deliverables, and timelines
  • Communicate and provide visibility on product needs and other operational needs and opportunities to the Line Manager
  • Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained
  • Ensure consistent implementation of all global programs, initiatives, and strategies within the Brand Flagship
  • Leverage global and local tools to lead performance management, succession, recruiting, hiring, and development activities, resulting in high employee engagement
  • Promote a high-performance culture in the Brand Flagship by setting clear expectations, holding employees accountable, creating an effective and efficient work environment, and setting goals that focus the team on key drivers that impact success
  • Take clear accountability for training and execution in store in all areas, including business, operations, sales/customer service, and visual merchandising, while also coordinating with Sales Academy to ensure all employees are trained in Retail Standards
  • Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge in all stores
  • Ensure timely completion of all recordkeeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions, and terminations
  • Produce results under a variety of situations/market conditions and overcome barriers to the company's success in compliance with corporate guidelines
  • Work with the Store Managers to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder

Key Relationships:

  • Consumers, Peers, Key Retail Support Functions, i.e., Marketing Activations, VM, Operations, Vendors, and Supports Functions

Knowledge, Skills, and Abilities:

  • Strong ability to understand and use financial data to make decisions and influence outcomes
  • Ability to use critical thinking and creative ways to solve problems
  • Ability to make recommendations that effectively resolve problems by using judgment that is consistent with standards, practices, policies, and procedures
  • Strong leadership, interpersonal, and communication skills
  • Strong ability to collaborate and influence across different levels and departments
  • Thrives under ambiguity; open to change and acts as an advocate for the 'new'
  • Open to feedback; able to keep composure in stressful situations
  • Passion for the adidas brand and for sport
  • Proficient with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc)

Requisite Education and Experience/Minimum Qualifications:

  • Minimum 5 years of relevant market experience
  • Leadership role in a branded organization (creating a brand experience)
  • Successful leadership of a team (50 people +)
  • Geographical mobility
  • Advanced numeracy, literacy, and strong communication skills

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