Store Operations Manager

2 weeks ago


Cape Town, Western Cape, South Africa Mr Price Full time

As a Store Operations Manager, you will support store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met and exceeded.

Sales and Customer Experience Management:

  1. Drive sales through the implementation of customer experience processes, including business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, and customer feedback, to meet customer service standards and achieve sales targets.
  2. This includes new account and membership targets.

Team Management:

  1. Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values.
  2. Provide ongoing coaching and mentoring to enable and up-skill store associates in product knowledge.

Stock Management:

  1. Ensure that stock is accurately received and unpacked to merchandise and replenish the sales floor.
  2. Monitor and manage stock levels through defined processes, including stock counts, stock takes, and stock loss action plans, to mitigate risks and ensure adequate stock on hand.
  3. Oversee the general maintenance of the stockroom to meet housekeeping standards.

Risk Management:

  1. Assist with compliance checks through defined processes, including admin checks, store audits, visual audits, COMO reports, POS reports, health and safety standards, and weekly hanger counts, to ensure and enforce overall compliance with policies and procedures.

Requirements:

  1. Grade 12.
  2. 1-2 years' experience in retail, with supervisory experience advantageous.
  3. Sales and service management.
  4. Computer literacy.
  5. Communication skills.
  6. Business understanding of retail trade, brand, customer, and product.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.



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