Store Management Professional
2 months ago
We are seeking an exceptional Store Manager to lead and manage the daily operations of a Mr Price Cellular store, ensuring the overall objectives, store targets, innovation initiatives, and customer service standards are met and exceeded.
Key Responsibilities:
- Stock Management:
- Maintain accurate stock levels through defined processes, including stock counts, stock takes, and stock loss action plans to mitigate risks.
- Authorise write-offs, breakages, recalls, OBF, cellular repairs, and returns.
- Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Risk Management:
- Conduct compliance checks through defined processes, including admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, and security to ensure and enforce overall compliance to policies and procedures.
- Customer Experience Management:
- Maintain the implementation of customer experience processes, including business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, and general housekeeping to meet customer service standards.
- Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify and drive training, coaching, and development needs with a focus on talent management and succession planning.
- Innovation:
- Ensure implementation of Innovation initiatives from Head Office, including Mpos, MRP Empower, E-docs, and Money Hub, to delight our customers and improve in-store processes in a more efficient manner.
Requirements:
- NQF level 4 (Grade 12) or equivalent
- 3 years' experience in a store management position
- Sales & service management, budgeting, computer literacy, communication skills
- Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding
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