Client Delivery Manager

2 months ago


South Beach, KwaZulu-Natal, South Africa Dimension Data Full time
Job Summary

We are seeking a highly skilled Client Delivery Manager to join our team at Dimension Data. As a key member of our Client Services team, you will be responsible for the overall management of client contracts, ensuring client satisfaction, service delivery, and contract profitability.

Key Responsibilities
  • Manage client relationships and ensure high-level satisfaction
  • Oversee contract management for local, small, and low to medium complexity contracts
  • Work closely with the Service Delivery Management and Vendor Management teams to identify and evaluate vendor options
  • Develop and manage annual operating budgets and ensure timely billing
  • Collaborate with stakeholders to drive service delivery excellence and motivate team members
  • Negotiate and resolve contractual issues
Requirements
  • 8+ years of experience in service delivery operations, financial analysis, or a related field
  • ITIL certification
  • Demonstrated client engagement experience at a senior level
  • Experience in a Managed Services and/or Support Services environment
What We Offer

As a Client Delivery Manager at Dimension Data, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our clients. If you are a motivated and results-driven professional with a passion for client satisfaction, we encourage you to apply for this exciting opportunity.



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