Technical Service Representative

2 weeks ago


Midrand, Gauteng, South Africa Hexing Electric South Africa Full time
About Hexing Electrical SA (Pty) Ltd

Hexing Electrical SA (Pty) Ltd is a leading global player in the power industry, focusing on smart metering and smart grid technologies.

We have been at the forefront of technology since 1992, delivering state-of-the-art products and solutions to utilities worldwide.

Our international market experience has proven that we stand with our clients as vendors, consultants, and contractors.

About the Role

To succeed as an After-Sales Technician, you should possess in-depth knowledge of our technical products and services, relatable to non-technical customers.

You should be driven to achieve your goals with excellent sales and customer service skills.

Key Responsibilities
  1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  2. Provide accurate, detailed information and training about our products, services, and policies to customers.
  3. Provide field service to customers for troubleshooting once receiving a work order from the CRM system or instructions from the service team.
  4. Keep records of customer interactions and transactions accurately using CRM.
  5. Elevate complex cases to the appropriate department for further investigation and resolution.
  6. Collaborate with other team members to ensure customers receive a consistent and positive experience.
  7. Continuously improve knowledge of our products and services through ongoing training and self-learning, capable of repairing products after training.
  8. Handle customer complaints and provide appropriate solutions within company guidelines.
  9. Stay up-to-date with industry trends, competitor activities, and new product releases.
  10. Develop opportunities for new clients and C&I solar projects as instructed.
Candidate Requirements

Education:

  • National Diploma in Electrical Engineering.
  • Matric.

Experience:

  • At least 2 years of experience in the Solar industry.
  • Experience in solving technical issues and repairs.

Additional Considerations:

  • Must have own transport.
  • Must have a valid driver's license.
  • Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
  • Deep understanding of PV Solar technologies.


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