Fleet Operations Manager

2 days ago

Cape Town, Western Cape, South Africa wePlace Full time
WePlace Fleet Supervisor Job Description

Job Overview
The WePlace team is seeking a highly organized and disciplined Fleet Supervisor to oversee the company's structured fleet management operation. As a key member of our logistics team, you will be responsible for ensuring drivers perform to high standards, meeting key performance indicators (KPIs), and upholding a consistent presence across various client sites.

Key Responsibilities
Fleet and Driver Management
  • Recruit and onboard drivers, subcontractors, and rental drivers as required.
  • Conduct training sessions to ensure drivers understand and meet KPIs, use company applications effectively, and deliver excellent customer service.
  • Monitor driver performance, implement disciplinary actions when necessary, and support driver retention initiatives.
  • Uphold a disciplined approach across the fleet by enforcing established systems and protocols.
  • Address driver inquiries, manage retention efforts, and provide support at client sites as needed.

Vehicles & Fleet Oversight
  • Conduct regular vehicle inspections to ensure compliance with safety and operational standards.
  • Manage handovers and retrievals, maintaining accurate records and schedules.
  • Work closely with the Senior Fleet Manager to ensure that all vehicles meet protocol requirements and operate smoothly.
  • Ensure sufficient driver coverage at all sites, proactively addressing logistical issues.
  • Regularly visit various client sites to monitor driver performance, address any on-site issues, and ensure drivers are maintaining KPIs and high service standards.
  • Provide immediate support to ensure drivers are meeting expectations for professionalism and customer service.

Client Trip Support
  • Handle occasional client transport needs using a company vehicle, ensuring punctuality and excellent service.

Logistics and Site Coordination
  • Review client trip requests, ensuring proper booking, grouping, and driver assignment.
  • Act as a point of contact for clients, managing inquiries, handling support tickets, and coordinating with client sites as necessary.
  • Supervise the Logistics Specialist team, enforcing KPIs and overseeing schedules, bookings, grouping, and assignments.
  • Professionally handle client inquiries, ensuring satisfaction and timely management.

Requirements
  • A highly organized, structured, and disciplined individual.
  • Strong interpersonal and communication skills for effective client and team interactions.
  • A proactive mindset, able to drive change, enforce protocols, and manage multiple sites and teams effectively.

What We Offer
  • A fast-paced, collaborative start-up environment.
  • Opportunities to develop systems and processes within the company.
  • Necessary resources for a hybrid work setup (laptop, cell phone, data, etc.).
  • Use of a company car for client trips and regular site visits.

Salary: R 15,000.00 gross per month (probation period). Negotiable salary for permanent position.

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