Fleet Operations Manager

4 weeks ago

Cape Town, Western Cape, South Africa LiebenGroup Full time
Fleet Operations Manager

The Fleet Operations Manager is responsible for overseeing the day-to-day operations of the depot/plant, including short-term planning and scheduling of daily operations. This involves managing the productivity of drivers and their vehicles, as well as ensuring the overall maintenance of vehicles to deliver exceptional service within clients' SLA.

Key Responsibilities:

  • Operate a tautliner truck to transport goods
  • Load and unload cargo securely
  • Plan routes and ensure timely deliveries
  • Inspect and maintain vehicle and complete necessary documentation
  • Adhere to traffic laws and safety regulations
  • Communicate effectively with dispatchers and customers
  • Handle any unexpected situations or delays during transport

Budget Control:

  • Creditors - Ensure all invoices and PO's are signed off and submitted to Finance. Follow up on outstanding money
  • Other - Insurance claims, traffic fines, vehicle maintenance
  • Management of driver hours
  • Budget and Resource Planning – Use relevant data and analysis to give input into budget preparation for the division/depot.

Client Service:

  • Service Culture – Deliver within SLA
  • Partnership Management – Cultivate objective working relationships with variety of stakeholders (e.g. HR team, IT, Clients)
  • Client Relationship Management – Daily client interactions on the frontline. Solve challenges and queries to reduce complaints.

Operational Execution:

  • Oversee and manage own fleet of vehicles
  • Schedule maintenance
  • Weekly checks
  • Services
  • Washbay
  • Breakdowns (where applicable)
  • Licensing of vehicles
  • Manage diesel consumption
  • Trip management
  • Load trips onto inhouse application
  • Manage and schedule drivers' working hours
  • Route planning
  • Oversee successful loading of goods at clients with all relevant paperwork
  • Planning and scheduling the overs (old order incomplete from last loading cycle with new orders received.

Site Management:

  • Manage the washbay
  • Manage the workshop
  • Manage the diesel

Other:

  • Insurance Claims
  • Adhoc Projects
  • Debrief Paperwork (daily)

Reporting:

  • Prepare and submit weekly operational statistics
  • Prepare and submit weekly financial flash to clients
  • Prepare, analyse and submit monthly operational statistics

Operational Efficiencies:

  • Work with team of drivers to deliver operational efficiencies
  • Delivery of superior quality customer experiences within SLA
  • Fleet management

Staff Management:

  • Personal Development - Manage own development to increase own competencies for the position function and future leadership growth opportunities
  • People Management - Plan and manage performance, skills development and team motivation. Achieve efficiencies and increase competencies
  • Teamwork - Support effective teamwork within depot/branch

Job Outcomes / KPA's:

  • Targets and measures to be discussed in Performance meetings

Finance:

  • Work contributions to bottom line (e.g. increase profits, decrease costs, cash flow)
  • Client
  • Contribution to client satisfaction levels (internal and external clients)
  • Process
  • Efficiency, accuracy and reporting
  • People
  • Management contribution supporting, growing and motivating staff to deliver results.
  • Personal contribution to team and others
  • Values
  • Alignment with the Lieben Values
  • Lean
  • Reducing waste and streamlining processes

Authority / Decision Making:

Customer and driver problems with limited decision making only, however must ensure prior approval is obtained from relative authority.

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