Spanish Speaking Customer Service and Sales Representative
1 month ago
We are seeking a highly skilled and multilingual Customer Service and Sales Representative to join our team at Black Pen Recruitment. As a key member of our client's contact centre, you will be responsible for providing exceptional customer service and sales support to clients across multiple verticals.
Key Responsibilities:- Assist passengers with pre and post-flight travel-related queries in Spanish and English languages
- Work on airline reservations systems and handle voice calls in English and Spanish, including written correspondence
- Daily interactions with international passengers with queries and compliments
- Meet specific key performance indicators and client service levels
- Native level fluency in Spanish language: Verbal & Written
- Located in South Africa
- Permanent residence permit/South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost
- UPS Solution required during load shedding
- Fully paid product and systems training provided
- Training: 4 weeks (Fully Paid)
- Probation period: 4 months
Our client is an international, award-winning, multilingual contact centre that values its staff and relationships with clients. They work tirelessly to embody their client's brands and provide exceptional customer experience.
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