Italian Speaking Customer Service and Sales Representative

1 month ago


Rustenburg, North-West, South Africa Black Pen Recruitment Full time

Our client is a leading provider of multichannel customer support services, operating from strategically located centres in Fiji, South Africa, and Peru, as well as through work-from-home colleagues in Namibia. As an international, award-winning contact centre, they prioritize building strong relationships with their clients and their staff. To achieve this, they focus on embodying their clients' brands, which they call 'Our people, your brand.'

Job Type: Full time/Permanent

Location: North West, South Africa

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

  • Native level fluency in Italian language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/ South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
  • UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
  • Fully paid product and systems training provided.
  • Training: 4 weeks (Fully Paid).
  • Probation period: 4 months

Responsibilities

  • Work for a prestigious airline brand on various work streams
  • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages
  • Work on airline reservations systems & handling voice calls in English & Italian may include some written correspondence.
  • Daily interactions with international passengers with queries and compliments
  • Required to meet specific key performance indicators and meet expected client service levels.
  • Demanding and time-sensitive call center environment


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