Strategic Operations Lead

2 weeks ago


Durban, KwaZulu-Natal, South Africa Insphired Full time

Job Summary:


We are seeking an experienced Head of Operations to lead our operations team at Insphired. This is a key role that requires a strong leader with a proven track record of delivering operational excellence and driving business growth.



Key Responsibilities:

  • Operational Excellence: Develop and implement strategies to improve operational efficiency, reduce costs, and enhance overall performance.
  • Leadership and Development: Lead, motivate, and coach operations team members to achieve their full potential and deliver exceptional results.
  • Client Relationships: Foster strong relationships with clients to ensure high levels of satisfaction and loyalty.
  • Financial Management: Develop and manage budgets, forecasts, and financial reports to ensure accurate financial performance and growth.


Requirements:

  • Experience: At least 5 years of experience in contact centre operational management and strategic planning.
  • Leadership: Proven leadership and management skills, with a strong focus on coaching and development.
  • Time Management: Ability to organise and manage time effectively to meet commitments.
  • Problem-Solving: Skilled in recognising and resolving problems, with a proactive approach to intervention.
  • Commercial Awareness: Strong commercial awareness and financial management skills.
  • Resource Optimisation: Thorough understanding of resource optimisation and delivery.
  • Client Relationship Management: Excellent client relationship management skills.
  • Project Management: Experience of managing multiple projects and varying team sizes.


Remuneration:

R80 000 - R100 000 per month.



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