Strategic Operations Lead
2 weeks ago
Job Summary:
We are seeking an experienced Head of Operations to lead our operations team at Insphired. This is a key role that requires a strong leader with a proven track record of delivering operational excellence and driving business growth.
Key Responsibilities:
- Operational Excellence: Develop and implement strategies to improve operational efficiency, reduce costs, and enhance overall performance.
- Leadership and Development: Lead, motivate, and coach operations team members to achieve their full potential and deliver exceptional results.
- Client Relationships: Foster strong relationships with clients to ensure high levels of satisfaction and loyalty.
- Financial Management: Develop and manage budgets, forecasts, and financial reports to ensure accurate financial performance and growth.
Requirements:
- Experience: At least 5 years of experience in contact centre operational management and strategic planning.
- Leadership: Proven leadership and management skills, with a strong focus on coaching and development.
- Time Management: Ability to organise and manage time effectively to meet commitments.
- Problem-Solving: Skilled in recognising and resolving problems, with a proactive approach to intervention.
- Commercial Awareness: Strong commercial awareness and financial management skills.
- Resource Optimisation: Thorough understanding of resource optimisation and delivery.
- Client Relationship Management: Excellent client relationship management skills.
- Project Management: Experience of managing multiple projects and varying team sizes.
Remuneration:
R80 000 - R100 000 per month.
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