Strategic Operations Manager

11 hours ago


Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

WNS Global Services is seeking an experienced Strategic Operations Manager to join their team.

The ideal candidate will have a proven track record of delivering against client, customer and business outcomes in the BPO/call center environment.

This role requires a strong analytical skillset with experience in managing teams, stakeholder management, and financial management.

Key responsibilities include:

  • Coaching and developing staff to achieve KPIs through effective performance management
  • Maintaining productivity by ensuring staff adhere to schedules while managing IR and queries efficiently
  • Ensuring successful delivery of projects and programmes through effective stakeholder engagement

Required qualifications include a Matric/Grade 12 qualification and at least 2 years' experience in managing a team in the BPO/call center environment.

The estimated salary for this role is $60,000 - $80,000 per annum, depending on location and experience.



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