Strategic Operations Director

1 month ago


Durban, KwaZulu-Natal, South Africa Insphired Full time
Job Description

As a key member of the Insphired team, the Head of Operations will be responsible for delivering operational KPIs and ensuring contractual obligations are met. This role requires a strong focus on leadership, management, and strategic planning.

Key Responsibilities:
  • Operational Excellence: Develop and implement strategies to improve operational efficiency and effectiveness.
  • Leadership and Management: Lead and manage a team of Operations and Team Managers to deliver a superior level of service.
  • Client Relationship Management: Manage the day-to-day client relationship at operational levels to ensure high levels of client satisfaction.
  • Financial Management: Analyze and report on financial performance, identifying areas for growth and improvement.
  • Team Development: Develop and implement training programs to enhance the skills and knowledge of team members.
Requirements:
  • Experience: At least 5 years of experience in contact centre operational management and strategic planning.
  • Leadership and Management: Proven leadership and management skills, with a strong focus on coaching and improvement.
  • Time Management: Ability to organize and manage time effectively to meet commitments.
  • Problem-Solving: Ability to recognize the root cause of a problem and make proactive interventions.
  • Commercial Awareness: Strong commercial awareness and financial management skills.


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