Customer Service Leader

7 days ago


Cape Town, Western Cape, South Africa Yellosa Full time

Job Overview

The Customer Service Leader will be responsible for driving customer satisfaction and delivering exceptional service in a dynamic environment. This role is ideal for a leader who can champion a customer-first culture while ensuring smooth daily operations.

Key Responsibilities

  • Spearhead initiatives to enhance efficiency across the customer service function, focusing on cross-skilling, agent development, and technology advancements.
  • Strategize, test, and refine customer service approaches to exceed performance KPIs.
  • Establish and implement customer service policies, procedures, and standards that elevate the customer journey.
  • Analyze data, compile insightful reports, and recommend actionable improvements to boost individual, team, and overall service performance.
  • Collaborate with marketing and product teams to resolve player concerns and enrich the user experience.


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