Customer Service Leader
7 days ago
Job Overview
The Customer Service Leader will be responsible for driving customer satisfaction and delivering exceptional service in a dynamic environment. This role is ideal for a leader who can champion a customer-first culture while ensuring smooth daily operations.
Key Responsibilities
- Spearhead initiatives to enhance efficiency across the customer service function, focusing on cross-skilling, agent development, and technology advancements.
- Strategize, test, and refine customer service approaches to exceed performance KPIs.
- Establish and implement customer service policies, procedures, and standards that elevate the customer journey.
- Analyze data, compile insightful reports, and recommend actionable improvements to boost individual, team, and overall service performance.
- Collaborate with marketing and product teams to resolve player concerns and enrich the user experience.
-
Customer Service Delivery Leader
5 days ago
Cape Town, Western Cape, South Africa Shoprite Group of Companies Full timeThe Shoprite Group seeks a seasoned professional to lead the evolution of its Customer Contact Centre service delivery. As Customer Service Delivery Leader, you will provide managerial leadership and functional operational excellence, managing all aspects pertaining to the customer interfacing aspects of the centre.You will motivate and develop the Customer...
-
Customer Service Experience Leader
5 days ago
Cape Town, Western Cape, South Africa Amazon Full timeAbout the RoleWe are looking for a highly skilled and experienced HR professional to join our team as a Senior Human Resources Manager. The successful candidate will be responsible for leading all aspects of HR for the Customer Service organization in the LATAM region.The role involves partnering with business leaders to drive strategic business outcomes,...
-
Team Leader for Customer Support
7 days ago
Cape Town, Western Cape, South Africa Surgo HR & Training Full timeTeam Leader for Customer Support:We are seeking an experienced Team Leader for Customer Support to join our team. In this role, you will be responsible for leading and managing a team of Customer Service Representatives (CSRs) to deliver high-quality customer service.You will oversee daily operations, monitor performance metrics, and address escalated...
-
Service Excellence Leader
5 days ago
Cape Town, Western Cape, South Africa ProDevelopment Group Full timeWe are ProDevelopment Group, a company dedicated to delivering exceptional service to our customers. As a Service Excellence Leader, you'll play a vital role in driving business success by leading our coffee shop team in Cape Town's southern suburbs.This is a dynamic and fast-paced environment that requires a motivated and experienced professional who can...
-
Customer Marketing Manager
2 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeInternational market leader in Premium brands is seeking to employ a CMM to join their ever growing teamDevelop, implement and analyze customized shopper marketing plans on different brands toward all wholesale, pharmacy, groceries and forecourts customers to meet the companys business goals and to reach each sell-in / sell-out target throughout the year.Key...
-
Customer Service Representative
7 days ago
Cape Town, Western Cape, South Africa Ananzi Full timeJob OverviewAnanzi is seeking a skilled Customer Service Representative to join our team based in Century City. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.About the RoleThis role involves working in a...
-
Customer Service Representative
7 days ago
Cape Town, Western Cape, South Africa Surgo HR & Training Full timeAbout the JobAs a Customer Service Representative at Surgo HR & Training, you will be responsible for providing top-notch customer service to clients via an inbound line. Your key objective will be to identify and understand customer needs, delivering exceptional service to increase business profitability while maintaining fairness in treating customers.Key...
-
Customer Service Director
5 days ago
Cape Town, Western Cape, South Africa WNS Full timeJob DescriptionKey Responsibilities:Direct operations to ensure customer satisfaction and improved chat efficiencyMeet or exceed service levels through effective planning and forecastingCoach, mentor, and motivate employees; train subordinates to be efficient and effective leadersSynergize with HR, Training, Quality Assurance, Workforce, Finance, and IT...
-
Customer Service Liaison
7 days ago
Cape Town, Western Cape, South Africa Lufthansa Group Full timeAbout the RoleWe are seeking a skilled and dedicated professional to join our team as a Customer Service Liaison. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Your Key Responsibilities:Providing timely and effective call handling to meet customer...
-
Team Leader
5 days ago
Cape Town, Western Cape, South Africa takealot Full time**Job Description:**We are seeking a mid-senior level leader to join our team as a Grocery Team Lead Position.The successful candidate will have a strong background in customer service management and be able to lead a team of 15+ Restaurant Support Assistants.They should have excellent leadership skills, problem-solving skills, and the ability to communicate...
-
Customer Service Specialist
7 days ago
Cape Town, Western Cape, South Africa Clicks Group Limited Full timeJob Summary:We are seeking a highly skilled and motivated Customer Service Specialist to join our team at Clicks Group Limited. In this role, you will be responsible for providing exceptional customer service to our clients through various channels, including inbound and outbound calls, emails, social media, and online chat.Key Responsibilities:Manage...
-
Customer Service Agent
2 weeks ago
Cape Town, Western Cape, South Africa O'Brien Recruitment Full timeAre you passionate about delivering exceptional customer service and looking for an exciting opportunity to make an impact? Our client is seeking experienced Customer Service Agents to join their dynamic team based in Brackenfell. Responsibilities:Handle customer interactions across multiple channels, including voice, email, and live chatResolve customer...
-
Customer Service Specialist
7 days ago
Cape Town, Western Cape, South Africa Surgo HR & Training Full timeJob Description:The position of Afrikaans Speaking Customer Service Advisor is available at Surgo (Pty) Ltd. The key objective of this role is to identify and understand customer needs, delivering exceptional service to increase business profitability while maintaining fairness.The ideal candidate will have a minimum of 12 months unbroken experience in an...
-
Venda Customer Service Professional
5 days ago
Cape Town, Western Cape, South Africa Surgo HR & Training Full timeAbout Surgo HR & TrainingWe are seeking a highly skilled and motivated Venda Speaking Customer Service Advisor to join our team. This role is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and working in a fast-paced environment.The successful candidate will be responsible for identifying and...
-
Customer Service Operations Lead
4 days ago
Cape Town, Western Cape, South Africa OneDayOnly Offers (Pty) Ltd. Full timeAbout usWe're OneDayOnly Offers (Pty) Ltd., South Africa's pioneering daily deals hub. Our innovative approach to offering cool discounts for just one day has made us the go-to destination for savvy shoppers. With over a million potential buyers getting our daily dose every 24 hours, we've created a retail party like no other.At OneDayOnly, we believe in...
-
Customer Service Professional
7 days ago
Cape Town, Western Cape, South Africa Ananzi Full timeWe are seeking a skilled Customer Service Professional to join our team in Century City.The key objective of this role is to deliver exceptional customer service and increase the profitability of the business while maintaining a commitment to fairness.Key Responsibilities:Answer Calls and respond to customer requests in a timely and professional...
-
Financial Services Growth Leader
7 days ago
Cape Town, Western Cape, South Africa Paton Personnel - Johannesburg Full timeJob OpportunityPaton Personnel is seeking a Financial Services Growth Leader to join our team in Cape Town. The successful candidate will have a strong background in financial services and a proven track record of driving growth through digital channels.Key Responsibilities:Develop and implement strategies to drive digital growthIdentify opportunities to...
-
Customer Service Representative
6 hours ago
Cape Town, Western Cape, South Africa Hollywoodbets Full timeHollywoodbets: A Leading Entertainment CompanyAt Hollywoodbets, we are passionate about providing exceptional entertainment experiences to our customers. We are seeking a skilled Betting Clerk to join our team in Ceres, Western Cape.The successful candidate will be responsible for managing the operations of the branch, ensuring that all customer bets are...
-
Customer Service Representative
7 days ago
Cape Town, Western Cape, South Africa Surgo HR & Training Full timeAbout the JobSurgo (Pty) Ltd is seeking a skilled Sotho Speaking Customer Service Advisor to join their team in Century City. As a key member of the customer service department, you will be responsible for delivering exceptional customer experiences and providing timely responses to general inquiries.The ideal candidate will have a minimum of 12 months...
-
Customer Service Expert
7 days ago
Cape Town, Western Cape, South Africa Digital Outsource Services Full timeKick-start your career in the online gaming world with Digital Outsource Services.Graduate Customer Service Host (Fixed Term Contract)We are seeking a talented Graduate Customer Service Host to join our dynamic team. As a leader in the field of online gaming entertainment, we provide exceptional customer experiences that exceed expectations.About Digital...