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Customer Service Expert

2 weeks ago

Cape Town, Western Cape, South Africa Digital Outsource Services Full time

Kick-start your career in the online gaming world with Digital Outsource Services.

Graduate Customer Service Host (Fixed Term Contract)

We are seeking a talented Graduate Customer Service Host to join our dynamic team. As a leader in the field of online gaming entertainment, we provide exceptional customer experiences that exceed expectations.

About Digital Outsource Services

We work with Super Group to effectively service clients and grow our offering. Our offices are based in Cape Town, London, and Portugal, allowing us to cater to an international client base while successfully managing established online gaming brands.

Key Responsibilities

  • Provide world-class customer service by responding to queries via phone, email, and online chats.
  • Process and resolve incoming and outgoing contacts in a multimedia environment.
  • Update relevant databases with pertinent information.
  • Complete tasks assigned during shifts.
  • BUILD CUSTOMER RELATIONSHIPS AND MANAGE CROSS-SELLING OF PRODUCTS AND SERVICES.
  • Solve problems encountered during shifts.
  • Take full responsibility for handling customer-related queries.
  • Maintain excellent time management and adhere to schedules.
  • Perform extra tasks given by managers/shift supervisors as required.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

Required Skills & Qualifications

  • Demonstrate consistent behavior aligned to our Organisational Culture.
  • Fluent in English; able to communicate effectively (read, write, and speak fluently).
  • Available for 24/7 shift rotations.
  • In possession of a degree - BCom/BSC.
  • Show resilience.
  • Focused on quality.
  • Take ownership and accountability.
  • Organize and plan effectively.
  • Apply critical thinking.
  • Manage stress.