Team Leader for Customer Support
7 days ago
We are seeking an experienced Team Leader for Customer Support to join our team. In this role, you will be responsible for leading and managing a team of Customer Service Representatives (CSRs) to deliver high-quality customer service.
You will oversee daily operations, monitor performance metrics, and address escalated customer issues. A strong leader with excellent communication skills is required to foster a positive work environment and motivate team members.
Key Responsibilities:
- Lead and manage a team of CSRs, providing support and guidance to ensure smooth workflow and high service quality.
- Oversee daily operations, including monitoring performance metrics and addressing escalated customer issues.
- Collaborate with other departments to streamline processes and improve service delivery.
Requirements:
- Fluent in German and English.
- Proven experience in customer service and team management.
- Strong leadership and communication skills.
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