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Business Operations Specialist

2 months ago

Cape Town, Western Cape, South Africa DealersOnline Full time
Job Summary

We are seeking a highly organized and detail-oriented Business Operations Specialist to join our team at DealersOnline. The successful candidate will be responsible for supporting the business in administrative functions required to onboard customers in a timely manner, maintaining the highest level of customer service and compliance.

Key Responsibilities
  • Conduct FICA client profiling for all new registrations, following all risk measures.
  • Daily monitoring of active users to ensure they are FICA compliant.
  • Support the sales team for client onboarding.
  • Weekly and monthly reporting on new registrations and daily monitoring.
  • Assist team members with training where necessary.
Requirements
  • Grade 12
  • Excel
  • Experience with customer service
  • Computer literacy (Word, Excel, Outlook)
  • Relevant sector/industry exposure
  • Knowledge of DealersOnline
  • Previous onboarding experience
Preferred Qualifications
  • Technologically sound
  • Sound understanding of customer service principles
  • Well-developed communication skills, including telephone etiquette
  • Attentiveness
  • Time management
  • Self-management
  • Computer, technology, and systems
  • Administrative skills
  • Attention to detail
  • Teamwork
  • Exceptional customer service