BMW Business Development Specialist
3 weeks ago
- Minimum requirement: Matric or Grade 12
- Tertiary education preferred but not required
- Minimum 3 years' experience in a Contact Centre or similar sales and service environment
- Proficient in Microsoft (Excel, Word)
Day-to-Day Responsibilities:
- Comprehend and respond to customer/dealer queries through multiple mediums
- Adhere to quality and compliance guidelines
- Recognize tone and mood of customer
- Adaptable and customer-centric approach to situations
- Recognize knowledge gaps and research to respond
- Analyse and suggest improvement on existing processes
- Work with minimal support
- Continuously improve on key skills
- Address general and specific customer inquiries and complaints
- Provide clear and concise information
- Use tools and resources to identify custom solutions and anticipate customer needs
- Sales-oriented
- Meet and exceed performance goals
- Customer and service orientation
- Navigate complex systems and ideas
- Extensive reporting abilities
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