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Network Operations Manager
2 months ago
Job Title: Network Operations Manager - Infrastructure Expert
Role Summary:
We are seeking a highly skilled Network Operations Manager - Infrastructure Expert to join our team at Optimal Growth Technologies. As a key member of our network operations team, you will be responsible for managing network operations 24/7/365, coordinating shift workers, and providing Tier 2 network operations support.
Key Responsibilities:
- Manage and coordinate shift workers to ensure continuous network coverage.
- Take accountability for 24/7 monitoring of the network infrastructure to identify and address potential issues promptly.
- Responsible for handling corrective intervention tickets, diagnosing network problems, and implementing solutions to minimize downtime.
- Provide Tier 2 network operations support, resolving complex technical issues within the defined service level agreements.
- Manage escalations efficiently, ensuring proper documentation and communication with relevant stakeholders.
- Collaborate with higher-tier support teams and external vendors as needed.
Requirements:
- 3-5 years experience in coordinating shifts, managing resources effectively, and optimizing workforce schedules.
- Substantial technical expertise in network operations, including hands-on experience with network monitoring tools and technologies.
- Background in overseeing network infrastructure.
Performance Metrics:
- Vendor daily performance and deliverables
- Power availability SLA management
- Alarm visibility
- MTTR, MTTD, and TTR management
- NOC systems uptime