Centre Director

4 weeks ago


Midrand, Gauteng, South Africa Office & Co Full time
Job Summary

We are seeking a highly skilled and experienced Centre Manager to join our team at Office & Co. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our office space, ensuring a high level of service to our clients, and driving business growth through effective sales and marketing strategies.

Key Responsibilities
  • Client Relationship Management
    • Provide exceptional customer service to clients, addressing their queries and concerns in a timely and professional manner.
    • Foster strong relationships with clients to ensure high levels of satisfaction and retention.
  • Operations Management
    • Oversee the daily operations of the office space, ensuring it is clean, well-maintained, and fully functional.
    • Manage and supervise a small team of administrative and maintenance staff, if applicable.
    • Coordinate with external vendors for services such as cleaning, security, and IT support.
  • Financial Management
    • Manage the centre's budget, monitor expenses, and ensure profitability by optimizing occupancy and controlling costs.
    • Prepare and present regular reports to stakeholders.
  • Sales and Marketing
    • Respond to sales enquiries and close leads in a timely manner.
    • Conduct tours of the office space for prospective tenants, highlighting key features and benefits.
    • Develop and implement marketing strategies to attract new clients, including digital marketing.
  • Health & Safety Compliance
    • Ensure the office environment complies with all health and safety regulations.
    • Implement and maintain emergency procedures and protocols.
  • Facility Management
    • Ensure the office layout is optimized for productivity, client needs, and aesthetic appeal.
    • Coordinate any necessary renovations or upgrades in a manner that minimizes disruption to clients.
  • Strategic Planning and Reporting
    • Provide input to the overall strategy of the shared office business.
    • Analyze occupancy trends and provide insights for improving operational efficiency and customer experience.
Requirements

To be successful in this role, you will need:

  • Proven experience in a similar role, preferably in a shared office environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office and other relevant software applications.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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