Senior Tour Operations Manager

1 month ago


Johannesburg, Gauteng, South Africa RMV Solutions Recruitment Full time
Senior Tour Operator Job Description

RMV Solutions Recruitment is seeking a highly skilled Senior Tour Operator to join our team. As a Senior Tour Operator, you will be responsible for managing group travel within the tourism industry.

Key Responsibilities:
  • Evaluate client requirements based on special interests, needs, and budget constraints.
  • Provide timely quotations for all requested services.
  • Make reservations for all requested services.
  • Acknowledge and respond to written requests from agents.
  • Maintain communication with agents regarding reservation status, payment terms, deadlines, and booking conditions.
  • Organize Meet and Greets when necessary.
  • Manage documentation for all reservations including itinerary planning, travel packs, vouchers, rooming lists, and filing.
  • Ensure timely invoicing of clients and address any account queries.
  • Arrange tour guide services as needed.
  • Negotiate the best rates with preferred suppliers.
Requirements:
  • Matric / Grade 12.
  • Preferably a qualification in Travel & Tourism.
  • 3 years of experience handling group travel within the tourism industry.
  • Proficiency in written and spoken German would be a great advantage.
  • Ability to understand complex group itineraries and costing.
  • Familiarity with Tourplan software is advantageous.
  • Knowledge of group bookings, quotations, and costings.
  • Strong negotiation skills with suppliers.
  • Understanding of customer needs and products.
  • Excellent knowledge of South African and regional geography.
  • Strong product and logistical knowledge.


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