German Customer Service Representative
2 days ago
Boldr is a dynamic and innovative company that values diversity, commitment, and passion. Our team is dedicated to delivering exceptional customer experiences and making a positive impact on our clients and the community.
Your RoleAs a Customer Advocate, you will be the primary point of contact for our German-speaking customers, providing timely and professional support to address their inquiries and concerns. You will work closely with internal and external teams to ensure seamless communication and resolution of issues.
What We're Looking ForWe're seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional service and making a positive impact. You will be responsible for:
- Providing accurate and complete information to customers in a timely and professional manner
- Tracking and resolving customer issues in a prompt and efficient manner
- Escalating issues to internal teams as necessary to ensure timely resolution
- Identifying opportunities for process improvement and recommending changes to enhance customer satisfaction
- Delivering exceptional customer service and maximizing customer satisfaction
To be successful in this role, you will need:
- 1+ years of experience in a customer support role, preferably with outbound call responsibilities
- German fluency is essential
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic knowledge of cloud-based applications and MS Office applications
Boldr offers a comprehensive benefits package, including:
- Law Benefits
- Private Health Insurance
- Paid Time Off
- Work From Home setup
- Training and development opportunities
- Life insurance
- Mental health support
Boldr is a company that values its employees and provides a supportive and inclusive work environment. We offer opportunities for growth and development, and we're committed to making a positive impact on our clients and the community.
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