Customer Service Representative
2 months ago
Job Summary
As a Customer Service Representative at Fempower, you will be responsible for delivering exceptional service to our clients by managing customer interactions, resolving issues, and providing timely support. Your goal is to ensure a seamless and satisfying customer journey.
Key Responsibilities
- Manage customer interactions, including orders, emails, calls, complaints, and return-to-sender (RTS) issues
- Engage with customers proactively to enhance their experience and provide timely support
- Review new customer orders and assist with design and order support to prevent potential issues
- Turn dissatisfied customers into satisfied ones by providing generous solutions
- Collect and forward customer feedback to help the team improve products and services
Performance Metrics
- Achieve weekly call and task targets
- Adhere to standard operating procedures (SOPs) and maintain service quality
- Deliver exceptional customer satisfaction and contribute to positive feedback
- Meet punctuality and attendance requirements
Qualifications and Requirements
Hard Skills
- Fluency in German and English (read, write, and speak)
- Basic proficiency in English for internal communication
- Previous experience in customer support or a related field is desirable
Soft Skills
- Strong customer focus and a genuine desire to help others
- Friendly, patient, and supportive demeanor, able to handle challenging situations with grace
- Excellent problem-solving skills, with a focus on achieving customer satisfaction
- Ability to work collaboratively in a team environment and contribute positively to the company culture
- Strong organizational skills and attention to detail
Working Hours
- Monday to Friday: 08:00 – 19:00
- Saturday: 10:00 – 14:00
Remuneration Package
- On Target Earnings: 28,000
- Basic Salary: 24,500.00
- Shift Allowance: 500.00
- Commission & Incentives: 3,000.00
Employee Benefits
- Medical Insurance
- Home and Trauma Assist: Emergency and trauma support services
- LMS: Access to our learning platform for personal and professional growth
Job Requirements
Fluency in German and English (read, write, and speak)
Previous experience in customer support or a related field is desirable
Ability to work collaboratively in a team environment and contribute positively to the company culture
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