Service Department Head

2 days ago


Cape Town, Western Cape, South Africa Southern Air Conditioning (Pty) Ltd Full time

We are seeking an experienced HVAC Service Manager to join our dynamic team at Southern Air Conditioning (Pty) Ltd.

The successful candidate will oversee the service operations of our HVAC department, ensuring the highest quality of service and customer satisfaction.

This role requires strong leadership and team management skills, as well as excellent communication and interpersonal abilities.

Key Responsibilities:

  1. Manage and mentor a team of HVAC service technicians, providing guidance, training, and performance feedback to ensure excellence in service delivery.
  2. Oversee day-to-day service operations, including scheduling, dispatching, and ensuring adherence to service agreements and timelines.
  3. Maintain strong relationships with existing clients, handle customer concerns, and ensure top-tier service standards are met, fostering customer retention and satisfaction.
  4. Monitor and ensure all service work is completed to industry standards, adhering to safety regulations, and maintaining the highest quality of work.
  5. Manage parts and equipment inventory, ensuring all necessary tools and supplies are available for service calls.
  6. Contribute to the growth of the service department by identifying opportunities for new business, expanding service offerings, and promoting best practices.
  7. Enforce safety protocols and ensure compliance with local, state, and federal HVAC regulations.

Qualifications:

  1. Proven experience in HVAC service management or a related field.
  2. Strong leadership and team management skills.
  3. Excellent communication and interpersonal abilities.
  4. In-depth knowledge of HVAC systems, maintenance, and industry best practices.
  5. Ability to manage multiple priorities and handle challenging situations.
  6. Technical certifications and/or licensing (e.g., NATE, EPA) preferred.


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