Support Experience Specialist

3 weeks ago


Stellenbosch, Western Cape, South Africa CapitalH Full time
About Us

CapitalH is a leading provider of financial wellness and inclusion solutions, dedicated to empowering employees with early access to their earned wages.

We're committed to delivering exceptional customer experiences, and we're looking for talented individuals to join our team.

**Job Description:**

We're seeking a Customer Support Agent to provide top-notch support to our clients. The ideal candidate will be responsible for responding to customer inquiries, resolving issues efficiently, and maintaining a high level of customer satisfaction.

**Responsibilities:**

  • Respond to customer inquiries via phone, email, and chat.
  • Provide accurate information about our products and services.
  • Handle and resolve customer complaints.
  • Maintain detailed records of customer interactions.
  • Collaborate with internal departments to resolve issues.

**Requirements:**

  • Proven customer support experience.
  • Strong communication and problem-solving skills.
  • Familiarity with CRM systems.
  • Customer orientation.
  • Excellent communication skills.
  • Ability to multitask and manage time effectively.
  • High school diploma or equivalent.

**Benefits:**

  • Competitive salary package.
  • Dynamic and supportive work environment.
  • Opportunities for growth and development.


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