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Financial Customer Service Representative
2 months ago
Company Overview
We are a leading global business process outsourcing (BPO) company, dedicated to providing exceptional customer experiences for our clients. Our mission is to deliver high-quality services that meet the evolving needs of our customers.
Salary
The estimated monthly basic salary for this position is $4,500-$6,000, depending on location and experience. In addition to your base salary, you will also receive a transport allowance, medical insurance, and a provident fund.
Job Description
As a Financial Customer Service Representative, you will be responsible for responding to inbound customer inquiries, resolving issues, and providing excellent customer service. You will work closely with colleagues to escalate issues and develop joint solutions, sharing best practices to improve operational effectiveness.
Required Skills and Qualifications
To succeed in this role, you will need:
- An excellent communicator, both written and verbal
- Strong customer focus and ability to prioritize tasks
- Proven ability to listen actively and hear important information
- Computer literacy and strong negotiation skills
- Ability to build rapport with customers and provide a human touch to conversations
- Minimum 6-12 months experience working within a similar service or insurance-driven BPO environment
- Experience working within the financial service industry or similar regulated industries
Benefits
In addition to a competitive salary and benefits package, we offer a values-based environment where the customer is first. You will be part of a fast-paced team that collectively embraces change and steps up to challenges. Support and guidance are provided, as well as independence to make decisions and take ownership of your work.
Responsibilities
Your key responsibilities will include:
- Responding to inbound customer inquiries and resolving issues
- Taking ownership of high-risk vulnerable customers and providing end-to-end management
- Identifying, qualifying, and closing new business opportunities
- Understanding customer reasons for exploring cancellation and addressing these positively
- Striving for First Call Resolution on every contact
- Working closely with service colleagues to raise service standards
- Undertaking other customer administration and product processing activities as necessary
