Safari Lodge Operations Manager

1 month ago

Port Elizabeth, Eastern Cape, South Africa ABC Worldwide Full time
About the Role

We are seeking a dedicated and dynamic Lodge Manager to join our team at ABC Worldwide. As a key member of our operations team, you will play a critical role in enhancing guest satisfaction through personalized service, fostering staff development, and maintaining high operational standards.

Key Responsibilities
  • Ensure that each guest receives personalized service, enhancing their experience through attention to detail, exceptional hospitality, and swift resolution of any issues or special requests.
  • Lead and develop a motivated team, providing comprehensive training and fostering a culture of excellence.
  • Manage and oversee all stock levels, including food, beverages, and housekeeping supplies, ensuring optimal inventory management.
  • Prepare and present detailed daily, weekly, and monthly reports on lodge operations and stock movements, ensuring transparency and accountability.
  • Demonstrate a basic understanding of financial management, assisting in budget preparation and cost control.
Challenges

As a Lodge Manager, you will face the challenge of managing operations in a fast-paced environment while ensuring high guest satisfaction. You will need to balance the diverse demands of guests and the operational needs of the lodge.

Qualifications and Skills
  • Degree/Diploma in Hospitality Management, Business Management, Tourism, or a related field.
  • Minimum of 3 years' experience in a similar role, preferably within a 5-star establishment or luxury lodge environment.
  • Strong organizational skills and a proactive approach to managing lodge operations.
  • Exceptional leadership and communication abilities.
  • Passion for guest satisfaction and staff development.
  • Keen attention to detail and ability to multitask.
Experience

Minimum of 3 years of experience in a managerial role within hospitality, specifically in a 5-star or luxury lodge environment.

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