Customer Experience Manager
2 days ago
Sharon Nurock Recruitment c.c. is seeking an experienced Brand Executive to join our team. The successful candidate will be responsible for driving brand awareness, sales, and profit objectives. This will involve developing and implementing plans to enhance the brand, customer experience, product offering, and brand loyalty.
The ideal candidate will have a degree or diploma in Sales & Marketing, with a minimum of 6 years' experience in sales and marketing. Furniture manufacturing/FMCG experience is highly desirable.
Main Accountabilities
- Develop and implement plans to enhance the brand, customer experience, product offering, and brand loyalty.
- Identify new business/sales opportunities and grow current customer sales targets.
- Measure and achieve brand objectives.
- Predict emerging market needs and conduct opposition activity surveillance.
Key Performance Metrics
- Conduct activities to communicate the business value proposition to customers.
- Examine market trends to improve offline marketing activities.
- Generate customer awareness.
- Implement activities to deliver a consistent customer experience, alternate market research channels, and innovation offerings to drive higher customer loyalty.
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