Operations Manager

2 weeks ago


Midrand, Gauteng, South Africa Flink Recruitment Full time
Roles and Responsibilities
Position summary
The Operations Manager plays a critical role in overseeing daily operations, ensuring efficiency, and driving business growth. Below is a detailed breakdown of their roles, responsibilities, and key performance indicators (KPIs).

Roles & Responsibilities
Operational Efficiency & Management:
Oversee daily operations across multiple branches to ensure smooth functioning.
Implement and optimize processes for sales, procurement, installation, and maintenance.
Ensure branches follow standardized operating procedures (SOPs).
Monitor and improve supply chain and logistics operations for solar components.

Project & Installation Management:
Supervise solar project execution from planning to completion.
Ensure timely delivery of solar installations while maintaining quality standards.
Manage vendor and contractor relationships for procurement and installations.
Oversee compliance with safety and industry regulations during installations.

Team Management & Leadership:
Lead and manage branch managers, technicians, and support teams.
Provide training and development programs for employees.
Set clear goals and performance expectations for teams.
Foster a culture of continuous improvement and operational excellence.

Financial & Budget Management:
Monitor budgets, expenses, and overall financial performance of branches.
Optimize operational costs without compromising quality and service.
Ensure accurate financial reporting and cost control measures.

Quality Control & Compliance:
Enforce adherence to industry regulations, safety standards, and company policies.
Implement quality assurance measures to maintain high installation and service standards.
Address and resolve customer complaints and operational challenges.

Customer Service & Satisfaction:
Ensure excellent customer experience through efficient service delivery.
Manage after-sales service and maintenance contracts.
Monitor customer feedback and implement improvements based on insights.

Business Growth & Strategy Implementation:
Work with senior management to develop and execute growth strategies.
Identify and explore new business opportunities and partnerships.
Drive operational innovations to improve efficiency and productivity.

Key Performance Indicators (KPIs) for Operations Manager
Operational Efficiency KPIs:
Project Completion Rate: % of projects completed within the estimated timeline.
Installation Efficiency: Average time taken to complete installations.
Process Compliance Score: % adherence to SOPs and operational protocols.

Financial Performance KPIs:
Cost Per Project: Average operational cost per solar installation.
Profit Margin: % profit margin across branches.
Budget Variance: Difference between actual and planned expenses.

Customer Satisfaction KPIs
Customer Satisfaction Score (CSAT): % of positive customer feedback.
Net Promoter Score (NPS): Measures customer loyalty and referral likelihood.
Response Time to Customer Issues: Average time taken to resolve service requests.

Team & Employee Performance KPIs:
Employee Productivity Rate: Output per employee per month.
Training Completion Rate: % of employees completing required training.
Staff Turnover Rate: % of employees leaving the company.

Compliance & Quality KPIs:
Audit Compliance Score: Adherence to safety and regulatory inspections.
Defect Rate in Installations: % of installations requiring rework or repairs.
Safety Incident Rate: Number of workplace safety incidents per quarter.

Growth & Expansion KPIs:
New Branch Performance: Revenue and efficiency of newly opened branches.
Market Share Growth: % increase in market share over a defined period.
Operational Expansion Efficiency: Speed and cost-effectiveness of scaling operations.

Employment Details
Employment Type : Permanent Employment
Industry: Solar & Renewable Energy
Work space preference: Work Onsite
Ideal work province: Gauteng
Ideal work city: Midrand
Salary bracket: R 45000 - 55000
Drivers License: CODE B (Car)
Own car needed: Yes
  • Operations Manager

    4 days ago


    Midrand, Gauteng, South Africa University of Fort Hare Full time

    Company OverviewThe University of Fort Hare is seeking an experienced Operations Manager to join their team. As the second-in-command, this role ensures the smooth flow of daily operations, effective stock management, and adherence to safety and efficiency standards.Job DescriptionThis position oversees receiving, storage, and dispatch of goods, ensuring...

  • Operations Manager

    2 days ago


    Midrand, Gauteng, South Africa MayFly Agri (pty) Ltd Full time

    An established LPG Bottling Plant is seeking an experienced Operations Managerto oversee the day-to-day operations and personnel of the bottling plant, by adhering to safety regulations, optimising production processes, and maintaining quality standards, ensuring efficient and safe production, storage, and distribution of LPG.Duties & ResponsibilitiesMinimum...

  • Operations Manager

    7 days ago


    Midrand, Gauteng, South Africa ikeja Full time

    We are looking for an experienced Operations Manager to take charge of our Ikeja HQ offices' maintenance and upkeep. This role involves developing and implementing effective maintenance strategies, managing a team of maintenance employees, and ensuring seamless day-to-day operations.Main Responsibilities:Develop and implement comprehensive maintenance plans...

  • Operations Manager

    1 day ago


    Midrand, Gauteng, South Africa McCormick & Company, Inc. Full time

    In partnership with team and through strong team leadership, develop and deploy objectives, goals, strategies and measures to meet or exceed established performance goals in the areas of safety, quality, reliability, cost, service, staffing and engagement. Build and support Linkage into strategic agenda: capital, loss analysis, people development, workforce...


  • Midrand, Gauteng, South Africa Architectural Services Full time

    At Architectural Services, we are seeking a highly skilled Strategic Operations Manager to join our team. This key role will play a pivotal part in ensuring the seamless operation of our business and strategic coordination.Operational Coordination: Oversee and manage various projects within the fire response division, ensuring timely completion and alignment...

  • Operations Manager

    1 day ago


    Midrand, Gauteng, South Africa McCormick Full time

    In partnership with team and through strong team leadership, develop and deploy objectives, goals, strategies and measures to meet or exceed established performance goals in the areas of safety, quality, reliability, cost, service, staffing and engagement. Build and support Linkage into strategic agenda: capital, loss analysis, people development, workforce...

  • Operations Manager

    2 days ago


    Midrand, Gauteng, South Africa McCormick & Company, Incorporated Full time

    Select how often (in days) to receive an alert:ResponsibilitiesIn partnership with team and through strong team leadership, develop and deploy objectives, goals, strategies and measures to meet or exceed established performance goals in the areas of safety, quality, reliability, cost, service, staffing and engagement. Build and support Linkage into strategic...


  • Midrand, Gauteng, South Africa Network Recruitment Full time

    Job DescriptionWe are looking for a Strategic Operations Manager who can oversee the design and implementation of process re-engineering initiatives, lean manufacturing, and operational excellence projects. The ideal candidate will have expertise in Lean, Six Sigma, Agile methodologies, and operational excellence frameworks.


  • Midrand, Gauteng, South Africa Flink Recruitment Full time

    At Flink Recruitment, we are seeking a skilled Logistics Operations Manager to oversee the efficient receipt, storage, dispatch, and management of solar energy products and equipment across multiple warehouses and branches.Key Responsibilities:Manage logistics operations, including imports and exportsCoordinate with freight forwarders, customs clearance...


  • Midrand, Gauteng, South Africa Salix Recruitment Full time

    A leading retailer, known for their innovative approach to buying and selling. Is looking for a hands-on, dynamic, and driven Financial Operational Manager to take charge of their financial operations and drive efficiency in a fast-paced environment. Work closely with a highly experienced Finance Executive who fosters growth and collaboration, while being...


  • Midrand, Gauteng, South Africa Salix Recruitment Full time

    A leading retailer, known for their innovative approach to buying and selling. Is looking for a hands-on, dynamic, and driven Financial Operational Manager to take charge of their financial operations and drive efficiency in a fast-paced environment. Work closely with a highly experienced Finance Executive who fosters growth and collaboration, while being...


  • Midrand, Gauteng, South Africa Flink Recruitment Full time

    Job DescriptionThe Warehouse Manager is responsible for overseeing the efficient receipt, storage, dispatch, and management of solar energy products and equipment across multiple warehouses and branches. The role includes managing logistics, fleet operations, imports/exports, inventory control, and ensuring compliance with health and safety regulations.Main...


  • Midrand, Gauteng, South Africa Kwena Human Capital Full time

    Operational Finance ManagerOur client, a reputable audio-visual equipment supplier, currently seeks to hire an Operational Finance Manager to join their growing team based in Midrand, Johannesburg. This position reports directly into the Finance Manager with a dotted line to the MD.Duties & ResponsibilitiesFinancial Planning and Analysis:Develop and maintain...


  • Midrand, Gauteng, South Africa Restaurant Careers Full time

    Job DescriptionWe are seeking a skilled Restaurant Operator to manage the daily operations of our Waterfall Kyalami location. The ideal candidate will have at least 8 years of experience in a full-service restaurant environment and be well-versed in stock management, customer relations, and restaurant administration.The successful applicant will be...

  • Operations Manager

    2 weeks ago


    Midrand, Gauteng, South Africa IOCO Full time

    Optimizing operations, empowering teams, and delivering results.We are seeking a highly skilled Operations Manager to lead and optimize business operations, drive efficiency, and enhance overall performance. This role requires a strategic thinker with a strong background in process improvement, team leadership, and operational excellence. What you'll...


  • Midrand, Gauteng, South Africa NEOC Group Pty Ltd Full time

    Job DescriptionWe are seeking a highly skilled Laboratory Operations Manager to join our team at NEOC Group Pty Ltd.About the RoleThe successful candidate will be responsible for ensuring the optimal utilization of laboratory resources, quality, and timely results for our customers. This includes securing technical competency and relevance within the company...


  • Midrand, Gauteng, South Africa Tower Group Full time

    Tower Group is seeking an experienced Operational Excellence Manager to lead the delivery of high-quality infrastructure services in our regional operations. This role will ensure effective and efficient operations, realizing value for money and assuring availability for all installed MAST infrastructure to perform the desired business services.Key...

  • Operations Manager

    1 day ago


    Midrand, Gauteng, South Africa Professional Resources Partners Pty Ltd Full time

    Job Overview:We are seeking an experienced Senior Financial Executive to join our team. The ideal candidate will have a strong background in corporate finance, with expertise in financial management, analysis, and planning.Main Accountabilities:Oversee financial operations and ensure compliance with company policies and procedures.Develop and implement...


  • Midrand, Gauteng, South Africa Jordan HR Full time

    Job Title: Supply Chain and Operations LeadDescription:We are seeking an experienced Supply Chain and Costing Specialist to lead our operations team. As a key member of our organization, you will be responsible for developing and implementing cost-saving strategies to improve operational efficiency across our supply chain.Key Responsibilities:Develop and...


  • Midrand, Gauteng, South Africa Dante Group Pty Ltd Full time

    Job OverviewThe Warehouse Operations Manager will oversee the movement of stock into and out of the warehouse, manage warehouse staff including drivers, and coordinate logistics operations.Duties & ResponsibilitiesKey responsibilities include:Initiating, coordinating and finalizing month-end stock takes for JHB and PEManaging the receiving and dispatching of...