Customer Service Team Member

2 days ago


Cape Town, Western Cape, South Africa Time Personnel Full time
Job Description

The Customer Service Team Member is responsible for delivering exceptional service standards and maintaining customer satisfaction. The role involves managing incoming calls and responding to customer emails, providing product and service information, and identifying issues to escalate to the Team Leader.

The ideal candidate will have strong phone contact handling skills, active listening, and a customer orientation with the ability to adapt/respond to different types of characters. Proficiency in CRM systems and practices is also essential.

A solution-oriented individual with excellent time management and prioritization skills will thrive in this role. Fluency in English is a must, with additional languages such as Dutch, German, or Italian being desirable.

Key Responsibilities
  • Ensure excellent service standards and maintain customer satisfaction
  • Manage incoming calls and respond to customers' emails
  • Provide product and service information to customers
  • Identify and escalate issues to the Customer Service Team Leader when necessary

Salary: $40,000 - $60,000 per annum (dependent on experience)



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