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Technical Solutions Specialist

2 months ago

Cape Town, Western Cape, South Africa Impact tech Inc Full time

About Impact Tech Inc

We're a leading provider of innovative technology solutions, passionate about empowering businesses to succeed. Our cutting-edge platform enables companies to streamline their operations, drive growth, and deliver exceptional results.

Your Role

As a Senior Implementation Engineer, you will play a critical role in helping our clients achieve their goals. You will be responsible for learning our technology and proposing and implementing technical solutions for our clients on our SaaS platform.

Your Key Responsibilities

  • Stay up-to-date with our technology and industry updates
  • Design solutions and drive technical implementation of new and existing clients
  • Lead technical conversations to scope and propose best solutions based on clients' business needs
  • Develop and contribute to platform's technical integration documentation
  • Work hand-in-hand with our Onboarding team to provide customers with a best-in-class streamlined onboarding experience
  • Support Sales and Pre-Sales teams as a product specialist and technical resource for complex deals and general knowledge sharing
  • Troubleshoot client issues as encountered during the onboarding process

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • Flexible work arrangements to support work-life balance