Technical Solutions Specialist

19 hours ago


Cape Town, Western Cape, South Africa Tower Group Full time

Tower Group is seeking a skilled Technical Solutions Specialist to join our team. The successful candidate will report to the Technical Manager and be responsible for maintaining and repairing various types of hardware, including handheld computers, vehicle mount computers, industrial thermal transfer label printers, and more.

About the Role

This is a challenging and rewarding role that requires a strong technical background, excellent diagnostic skills, and the ability to work independently with minimal supervision. The ideal candidate will have a solid understanding of computer hardware, firmware, and network protocols, as well as experience with repair and maintenance procedures.

Key Responsibilities
  • Maintain and repair handheld computers, vehicle mount computers, and industrial thermal transfer label printers
  • Perform firmware upgrades on handheld computers
  • Reprogram new main boards after replacement
  • Conduct preventative maintenance on mobility equipment at customer locations
  • Diagnose and repair faulty mobility equipment during callouts
  • Servicing industrial label printers at customer locations
  • Stage new mobile devices for customer sites
  • Complete all required documentation in accurate and legible fashion
  • Ensure good housekeeping and safety practices
Requirements

To be successful in this role, you will need:

  • A+ certification or Diploma in Information Technology
  • Minimum of 2/3 years' experience in hardware repairs up to board level
  • Proficiency and experience in 2.4 and 5 GHz networks
  • Experience with firmware upgrades on handheld computers
  • Ability to reprogram new main boards after replacement
  • Strong diagnostic skills for identifying faults on scanners and label printers
  • Capability to conduct preventative maintenance on mobility equipment at customer locations
  • Availability for callouts to diagnose and repair faulty mobility equipment
  • Experience in servicing industrial label printers at customers locations
  • Competency in staging new mobile devices for customer sites
  • Workshop repairs completed within specified SLA timeframes
  • Undertake new installations when required
  • Configure devices for sales demo requests
  • Knowledge of barcode label printing software – Bartender, Nice Label
  • Understanding of application software – Velocity for Android/Terminal Emulator
  • Matric, grade 12
  • Fluency in the English language
  • Valid Driver's License
  • Good communication skills
  • Team player
  • Self-motivated
  • Second language would be advantageous
Salary and Benefits

The salary for this role is estimated to be around $60,000 - $80,000 per annum, depending on experience and qualifications. Tower Group offers a competitive benefits package, including health insurance, retirement savings plan, and paid time off.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and technically skilled individual looking for a challenging role, please submit your application.



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