Claims Consultant
5 days ago
Santam's Motor Claims department has a position available for a Service Delivery Specialist that will be based in Johannesburg.
Key Responsibilities- The purpose of this role is to process and administer claims end-to-end on assigned claims, as well as oversee all actions on claims in the Merit Motor channel.
- This includes ensuring that claims are validated and applicable assessors are appointed through engagement with relevant stakeholders once the claim is assessment ready.
- A Matric qualification
- Fully computer literate (MS Office)
- A minimum of 5 years' claims experience
- Claims handling, pre-support, and post-support experience is advantageous
- Customer service interaction with role players in the motor industry
- Knowledge of Abuntex, BPM, Claim Centre, and Codeplex is an advantage
- Ability to verify and interpret policy and appraisal detail
- Telephonic skills
- Ability to handle conflict and negotiate
- Communication skills to effectively communicate with all role-players
- Working with people
- Planning, organizing, and coordinating
- Coping with pressure and setbacks (resilience)
- Time management abilities
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