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Client Experience Lead

2 weeks ago

Sandton, South Africa JSE Limited Full time
Key Responsibilities
  1. Lead the team to manage costs within allocated budgets, identify operating efficiencies, and support finance with group-wide initiatives.
  2. Reduce operational vulnerability in CSC through proactive monitoring.
  3. Develop and implement effective management of Service Failures Outages, including Crisis situations.
  4. Enhance communication channels and ensure relevant audits are completed with resolution of findings.