Insurance Consultant

1 day ago


Durban, KwaZulu-Natal, South Africa CallForce Full time
Insurance Consultant Role

We are seeking highly skilled professionals to join our team as Insurance Consultants at CallForce. As an Insurance Consultant, you will play a crucial role in providing exceptional service and support to our brokers.

Key Responsibilities:
  • Client Support: Provide telephonic and email support to our intermediary partners, authorized representatives, and broker services.
  • Policy Management: Handle general insurance and policy-specific enquiries, issuance of new policies, policy maintenance, renewal, and agri aspects of policies.
  • Query Resolution: Assist in resolving all insurance queries within the required timeframe and compliance requirements.
  • Client Retention: Undertake client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy.
  • Premium Adjustments: Undertake to adjust premiums in line with new asset values.
  • Client Expectation Management: Manage client expectation on expected turnaround times for submitted requests.
  • Underwriting Criteria: Adhere to underwriting criteria and regional requirements.
  • Client Profiling: Assist in profiling the client with the best suitable product and underwriting criteria.
  • Broker Support: Advise brokers to ensure that we meet with clients' needs in terms of the correct cover and product.
  • Process Improvement: Assist in implementing solutions for improvement.
  • Team Support: Stand in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.


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