Web Chat Consultant
7 months ago
**Web Chat Consultant**
We are looking for an individual who is energetic, self-managed, self-motivated, target driven and passionate about onboarding new customers via digital and electronic communication channels.
**CANDIDATE PROFILE**:
- Matric
- Clear Criminal and Clear Credit Record
- FAIS Accredited/RE5 (Advantage)
**EXPERIENCE & SKILLS REQUIRED**:
- Must have 1-2 years’ experience in similar role where your primary method of engagement is electronic or digitally
- Must have excellent written communication skills and the ability to manage multiple chats and engagements simultaneously within specific tight time frames
- Sound insurance industry knowledge and experience in selling and/ or marketing life products preferred (Life Insurance,
Funeral, Accidental Cover etc.)
- Individuals must have a successful and proven track record
- Must have an excellent ability to influence and overcome objections successfully
- Must have own or reliable transport, will be required to work later shifts
- Computer literate, excellent Excel skills required
**COMPETENCIES TO BE DEMONSTRATED ON THE JOB**:
- Must demonstrate willingness to go the extra mile and deliver / exceed expectations (looking for individuals who have been recognized for this behavior)
- Must be performance driven and must have a proven track record
- Must be organized and detail oriented
- Ability to follow systems and procedures
- Assertiveness, owner mind set and emotional maturity
- Should encourage and promote team energy, company values and culture positively and strong work ethic
- Good judgement and decisiveness
- Self-awareness and taking accountability / ownership
**COMPENSATION AND CONTRACT**
- The salary structure will be a basic plus commission based on the successful warming of leads and conversion and inception
Products underwritten by Old Mutual Alternative
Risk Transfer Limited (OMART), a licensed Life Insurer.
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- High School (matric) (required)
**Experience**:
- Web Chat: 1 year (required)
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