Senior Quality Assurance Manager
2 weeks ago
Job Summary:
We are seeking a highly skilled Senior Quality Assurance Manager to join our team at Ten Lifestyle Group.
About the Role:
This is an exciting opportunity for a dedicated and experienced professional to oversee our quality assurance processes, drive continuous improvement, and ensure our services meet the highest standards.
Key Responsibilities:
- Manage QA Processes: Oversee the QA process, ensuring calls and requests are monitored and scored monthly. Document and feedback findings, and create regular QA reports.
- Drive Service Improvements: Coach teams based on QA findings, participate in forums to identify improvement opportunities, and implement solutions. Assess success through targeted audits.
- Collaborate and Train: Work with training teams to align on expectations, deliver practical training, and create coaching materials.
Requirements:
To be successful in this role, you will need:
- Bachelor's degree or equivalent combination of education and experience.
- Minimum 3 years working experience for a premium Hospitality, Hotel, Travel or Leisure company
- Minimum 2 years experience working in a similar role.
- Proficiency in English and Norwegian and Swedish, both written and spoken.
What We Offer:
At Ten Lifestyle Group, we offer a competitive salary of approximately $70,000 per annum, depending on experience. You will also receive a range of benefits, including hybrid working options, paid time away from work, paid Sabbaticals, and Extra Rewards.
About Us:
Ten Lifestyle Group is a global luxury concierge service, serving High-Networth (HNW) and UHNW clients with their requests for leisure travel. Our goal is simple: to become the most trusted service business in the world. We deliver our service through a combination of our proprietary technology-enabled platform and the expertise of our highly trained lifestyle managers. Join our dynamic and inclusive team today
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