Senior Quality Assurance Manager

2 weeks ago


Cape Town, Western Cape, South Africa Ten Lifestyle Group Full time

Job Summary:

We are seeking a highly skilled Senior Quality Assurance Manager to join our team at Ten Lifestyle Group.

About the Role:

This is an exciting opportunity for a dedicated and experienced professional to oversee our quality assurance processes, drive continuous improvement, and ensure our services meet the highest standards.

Key Responsibilities:

  • Manage QA Processes: Oversee the QA process, ensuring calls and requests are monitored and scored monthly. Document and feedback findings, and create regular QA reports.
  • Drive Service Improvements: Coach teams based on QA findings, participate in forums to identify improvement opportunities, and implement solutions. Assess success through targeted audits.
  • Collaborate and Train: Work with training teams to align on expectations, deliver practical training, and create coaching materials.

Requirements:

To be successful in this role, you will need:

  • Bachelor's degree or equivalent combination of education and experience.
  • Minimum 3 years working experience for a premium Hospitality, Hotel, Travel or Leisure company
  • Minimum 2 years experience working in a similar role.
  • Proficiency in English and Norwegian and Swedish, both written and spoken.

What We Offer:

At Ten Lifestyle Group, we offer a competitive salary of approximately $70,000 per annum, depending on experience. You will also receive a range of benefits, including hybrid working options, paid time away from work, paid Sabbaticals, and Extra Rewards.

About Us:

Ten Lifestyle Group is a global luxury concierge service, serving High-Networth (HNW) and UHNW clients with their requests for leisure travel. Our goal is simple: to become the most trusted service business in the world. We deliver our service through a combination of our proprietary technology-enabled platform and the expertise of our highly trained lifestyle managers. Join our dynamic and inclusive team today



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