Senior Quality Assurance Manager

3 days ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Overview

We are seeking a highly skilled and experienced Quality Director to lead our Quality department at ABC Worldwide. The successful candidate will be responsible for developing and implementing quality assurance strategies and programs, monitoring and evaluating quality metrics, and collaborating with other departments to enhance quality processes and procedures.

Key Responsibilities
  • Lead and Manage the Quality Department: Develop and implement quality assurance strategies and programs to ensure compliance and improvement.
  • Develop and Implement Quality Assurance Strategies: Collaborate with other departments to enhance quality processes and procedures.
  • Monitor and Evaluate Quality Metrics: Ensure adherence to industry standards and regulations.
  • Provide Regular Reports and Analysis: Lead the team in resolving quality-related issues and implementing corrective actions.
Requirements
  • Essential Qualifications: Matric, proven experience in a quality management role within a BPO or contact centre environment, strong understanding of quality assurance principles and methodologies.
  • Desired Experience: Minimum of 5 years of experience in a senior quality management role, experience working in a contact centre or call centre environment, experience in developing and implementing quality assurance programs.


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