Service Advisor

1 month ago


Pinetown, KwaZulu-Natal, South Africa Hire Resolve Full time
Service Advisor Job Description

Hire Resolve is seeking a skilled Service Advisor to join their team. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction and the smooth operation of the service department.

Key Responsibilities:
  • Provide exceptional customer service and greet customers in a professional manner
  • Coordinate vehicle maintenance and repair services, ensuring timely and accurate completion of repairs
  • Schedule service appointments and allocate work to mechanics, ensuring efficient use of resources
  • Manage customer communication and provide regular updates on the status of their vehicle
  • Process service orders, invoices, and payments, maintaining accurate records of customer and vehicle information
  • Address and resolve customer complaints or issues in a timely and professional manner
  • Collaborate with suppliers to ensure availability of parts and materials, maintaining a high level of customer satisfaction
  • Ensure adherence to company and industry safety guidelines, maintaining a safe working environment
Requirements:
  • Proven experience as a Service Advisor or in a similar role, with a strong understanding of vehicle maintenance and repair processes
  • Excellent communication and customer service skills, with the ability to multitask and prioritize tasks
  • Strong attention to detail, with the ability to maintain accurate records and process service orders efficiently
  • Proficient in using computer software for service order processing, with the ability to learn new systems quickly
  • Ability to work well in a team, collaborating with mechanics and other staff members to achieve customer satisfaction
Benefits:
  • Negotiable salary, based on experience and qualifications

Hire Resolve offers a competitive salary and a dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.


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