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Service Advisor
4 weeks ago
**Job Description**:
**One of the leading companies within Commercial industry is looking for a talented Service Advisor to be based in Pinetown for a 3 months fixed contract**
Greet customers and offer excellent customer service from intake to release of their vehicles
Determine and diagnose car issues based on customer description and vehicle condition
Translate customer-reported problems to actionable work orders for technicians to complete
Order necessary parts from suppliers and double-check that they are delivered to technicians
Ensure that automotive work provided to customers meets company quality standards
Invoice and collect payment from customers for services rendered
Handle and resolve customer complaints regarding services
Maintain customer records and enter data into computer databases
**Minimum Requirements**
Matric certificate
Relevant training/qualifications as a Service Advisor or similar role
Code 8 license
Minimum 1-2 Years’ experience in similar role
A strong understanding of automotive technology and the automotive industry
Skills: MS Excel, Power point, Word, EVOLVE
Able to handle 20-25 job cards per day
Maintain a maximum open WIP of 25 job cards
Excellent customer service skills, interpersonal and communication expertise
Confident and proactive approach - anticipates issues and requirements
**Skills**:
Proactive, Ms Excel, Customer Service Skill, Customer Service, Evolve, Excel, Strong Understanding