Service Advisor: Non-technical

1 month ago

Pinetown, South Africa Motus Corporation Full time

Motus** Renault Pinetown** **has an opportunity available for a **NON-TECHNICAL SERVICE ADVISOR.** The purpose of the role is to provide prompt and quality service to customers relating to the service, repair and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost effective repairs and quality service is delivered to customers. The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process.

**Position Overview**: The purpose of the role is to provide prompt and quality service to customers relating to the service, repair and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost effective repairs and quality service is delivered to customers. The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process.
**Specific Role Responsibilities**:
**Key Tasks**:

- Receive customers in a professional and friendly manner in order to ensure they feel valued.
- Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
- Prepare service estimates, sell routine maintenance/ repair services and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
- Maximise customer awareness of all products and services available.
- Create collaborative internal and external partnerships in order to expedite service delivery.
- Schedule appointments, answers phones and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base in order to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
- Perform other duties as requested.

**Qualifications and Experience**:
**Experience Required**:

- A minimum of 2 years in the automotive service industry. Prior experience in a technical role or as a service advisor would be ideal.
- Basic understanding of vehicle maintenance processes is essential.

**Qualifications Required**:

- Senior Certificate (Grade 12)

**Other Requirements**:

- Valid, unendorsed drivers license and the ability to competently and legitimately drive.
- Computer literate
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems (Drive) would be an advantage.
- Multilingual with languages generally spoken across the area and customer base is necessary.

**Note**: _The hours of work can extend from 07h00 until after the last customer has been attended to for the day which at times can be after 17h30. Saturdays may also be involved._

**Skills and Personal Attributes**:
**Essential competencies (essential for meeting nearly all job objectives)**:

- Communication skills in English (read, write & speak) and other primary languages spoken in the area.
- Interpersonal ability; working with people, relating to others.
- Listening
- Customer orientation
- Planning and organising; monitoring performance and output against expectations/ targets/ deadlines.
- Administration
- Initiative and problem-solving abilities
- Persuading and Influencing
- Delivering results
- Financial literacy: able to understand relevant financial concepts and do relevant calculations.
- Coping with pressure and setbacks; able to work productively in a highly pressurised environment.

**Personal Attributes**:

- Highly self-motivated, energetic and able to maintain a positive outlook.
- Diplomatic
- Patient
- Self-confident
- Determined and resilient
- Ethical
- A curious, quick learner:

- Need to acquire thorough knowled

  • SERVICE ADVISOR: NON-TECHNICAL

    1 month ago

    Pinetown, South Africa Motus Corporation Full time

    Motus Renault Pinetown has an opportunity available for a NON-TECHNICAL SERVICE ADVISOR. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost effective repairs and quality service is...

  • Service Advisor

    6 months ago

    Pinetown, South Africa Bridgena Barnard Personnel Group Full time

    KwaZulu Natal, Pinetown - R 15500 - R 21 000 Monthly Basic Salary (Market related, Negotiable) KZN Commercial Company needs the expertise of an experienced Service Advisor to join the technical team in the Workshop KZN Commercial Company needs the expertise of an experienced Service Advisor to join the technical team in the Workshop Matric...

  • Service Advisor

    6 months ago

    Pinetown, South Africa SydSen Recruit Full time

    Service Advisor - KwaZulu Natal, Pinetown Our client in the Automotive (Trucking) Industry is looking for an **Service Advisor** in the **Durban, Pinetown **area to join their team. **Minimum Requirements**: - Matric certificate - Relevant training/qualifications as a Service Advisor or similar role - Code 8 licence - Minimum 1-2 years experience in...

  • Service Advisor

    8 months ago

    Pinetown, South Africa SydSen Recruit Full time

    KwaZulu-Natal, Pinetown - (Market related) Service Advisor - Pinetown, KwaZulu-Natal - Our client based in Pinetown, is looking for an experienced Dealership - **Service Advisor** to join their service department.- **Requirements**: - Matric Certificate - Drivers license - Experience working in a franchise dealership as a Service Advisor - Pinnacle...

  • Temporary Service Advisor

    6 months ago

    Pinetown, South Africa SydSen Recruit Full time

    Temporary Service Advisor - Pinetown, KZN An established company in the Commercial Automotive Industry is looking for a **temporary Service Advisor** who will be on a **3 month FTC **in** Pinetown** - Greeting customers and assisting with queries. - Opening of Estimates and Job cards for work to be done - Consulting with mechanics, foreman or technical...

  • Service Advisor

    6 months ago

    Pinetown, South Africa Staff Solutions Full time

    Greeting customers and assisting with queries - Opening of Estimates and Job cards for work to be done - Consulting with mechanics, foreman or technical advisors regarding necessary repairs and possible alternatives to expensive repairs - Inform client of campaigns available for their vehicle and upsell hours for campaigns - Check and confirm if vehicle is...

  • Temporary Service Advisor

    6 months ago

    Pinetown, South Africa Staff Solutions Full time

    We are seeking a Temporary Service Advisor to fill a 3-month contract for our client in the Truck Industry in Pinetown KZN. **_ This position is a temporary maternity leave contract._** - Greeting customers and assisting with queries - Opening of Estimates and Job cards for work to be done - Consulting with mechanics, foreman or technical advisors regarding...

  • Customer Service Advisor

    6 months ago

    Pinetown, South Africa Employment Concepts Full time

    We are currently searching for an experienced Service Advisor to join our team in Westmead Pinetown. We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying...

  • Truck Service Advisor

    6 months ago

    Pinetown, South Africa GAP Consulting Full time

    KwaZulu-Natal, Pinetown - Commercial Vehicles - Service Dept - Market Related | Negotiable - Job ref: Com000452/DL - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Company that seeks the expertise of a Truck Service Advisor **Minimum Requirements**: - Must have a minimum of 3 years’ recent experience as a Service Advisor in a **Truck...

  • Truck Service Advisor

    6 months ago

    Pinetown, South Africa GAP Consulting Full time

    KwaZulu-Natal, Pinetown - Commercial Vehicles - Service Dept - Market Related | Negotiable - Job ref: Com000191/DL - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Commercial Vehicle Service Advisor **Minimum Requirements** - 2 - 3 Years experience as a Service Advisor in a Commercial Vehicle Dealership -...

  • Service Advisor Kia South Africa

    6 months ago

    Pinetown, South Africa Motus Corporation Full time

    **Position Overview**: **Specific Role Responsibilities**: - To deal with all customers and coordinate service work and time. - To act as liaison between service customers and dealership. - To promote the sales of labor and parts. - Maintain a service appointment list. - Obtain the customer’s approval and signature after first making sure the customer...

  • Service Advisor

    6 months ago

    Pinetown, South Africa Watershed Consulting Full time

    **Job Description**: **One of the leading companies within Commercial industry is looking for a talented Service Advisor to be based in Pinetown for a 3 months fixed contract** Greet customers and offer excellent customer service from intake to release of their vehicles Determine and diagnose car issues based on customer description and vehicle...

  • External Technical Sales Rep

    6 months ago

    Pinetown, South Africa Pro Talent Full time

    **External Sales Representative** **Onsite position, Pinetown, KZN** **Package**: R15 000 CTC per month + commission My client has been a prominent provider of high-quality, fast-turnaround printed circuit boards (PCBs) to the South African electronics manufacturing sector since its establishment in 1994. Their unwavering dedication to customer service...

  • Specialist: Technician

    1 month ago

    Pinetown, South Africa Motus Corporation Full time

    Renault Pinetown has an opportunity available for a Qualified Technician (Co-Tech) **Purpose** To deliver technical and diagnostic services in order to complete work accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures. **Position Overview**: **Specific Role Responsibilities**:** GENERIC...

  • Technical Service Representative

    4 hours ago

    Pinetown, KwaZulu-Natal, South Africa MC Technology Staffing Full time

    Job Summary:We are seeking an Electronics Support Specialist to join our team. The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for providing top-notch service.

  • Technical Sales

    7 months ago

    Pinetown, South Africa Fire Circle Full time

    ABOUT THE POSITION Our client is seeking a self-motivated individual with demonstrated experience within an external sales role to join their growing team providing generator and fire pump services in the industrial sector. We are seeking a Technical Sales / Administration Person to join our client's team. As a Technical Sales / Administration Person, you...

  • Technical Specialist

    3 months ago

    Pinetown, South Africa Multi-Color Corporation Full time

    **Build your Career with an Industry Leader** **Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels...

  • Service Manager: Renault Pinetown

    2 months ago

    Pinetown, South Africa Motus Corporation Full time

    **Renault Pinetown** currently holds a vacancy for a Service Manager. This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and leading all departmental staff, ensure that repairs are...

  • Workshop Manager/service Advisor

    4 months ago

    Pinetown, South Africa CARtime SA Full time

    Our workshop in Montague Gardens, Western Cape is looking for a Workshop Manager. Applicants who have previously worked for an aftermarket service centre such as BOSCH, e-Car, Car Service City, Car Care Clinic etc. will be given preference. **Requirements**: - Valid driver’s licence - Mechanical Background (vehicles) - Automotive Background...

  • Workshop Manager/service Advisor

    1 week ago

    Pinetown, South Africa CARtime SA Full time

    Our workshop in Pinetown, Kwa-zulu Natal, is looking for a Workshop Manager. Applicants who have previously worked for an aftermarket service centre such as BOSCH, e-Car, Car Service City, Car Care Clinic etc. will be given preference. **Requirements**: - Valid driver’s licence - Mechanical Background (vehicles) - Automotive Background (workshop) -...