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Executive Director of Operational Efficiency

2 weeks ago

Cape Town, Western Cape, South Africa Ananzi Full time

About Ananzi

Ananzi is a leading provider of analytics and digital solutions to help businesses make better decisions and drive growth.

Job Summary:

We are seeking an experienced Executive Director of Operational Efficiency to join our team. As a key member of our leadership team, you will be responsible for developing and executing the strategic plan for operational excellence in alignment with the company's goals and objectives.

Main Responsibilities:
  • Develop and execute the strategic plan for operational excellence in alignment with the company's goals and objectives.
  • Ensure the alignment of operational activities with financial targets and performance indicators.
  • Identify and implement cost optimization initiatives and best practices across the value chain.
  • Lead and mentor a team of operational excellence professionals to drive performance improvements.
  • Foster a culture of continuous improvement and operational excellence throughout the organization.
  • Participate in all deals to provide strategic inputs on the overall operational structure.
  • Provide insight into financials and ways to improve them.
  • Guide on standardizing core project management deliverables across the board.
  • Provide guidance on clarity of roles and responsibilities between multiple functions for clear segregation of duties and reduce pressure on the operations team during an implementation.
  • Identify, analyze, and prioritize areas for process standardization improvement and optimization.
  • Review current practices for operational metrics, for example, goal forms, P4P throughput, hiring standardization, pre-process training effectiveness, etc.
  • Create analytical insights for areas which need reconsideration, for example, hiring effectiveness, MEI rationalization during and post new implementations.
  • Explore reporting mechanisms for each of the operational metrics to ensure visibility and governance from service delivery leads.
  • Oversee the performance of operations for potential enhancements to service level agreements (SLAs) and key performance indicators (KPIs) as a key differentiator in the market.
  • Collaborate with functional leaders to implement operational improvements and drive productivity gains.
  • Utilize data analytics to identify trends, root causes, and opportunities for improvement.
  • Guide and encourage change initiatives to ensure successful implementation and adoption of new processes and technologies.
  • Communicate effectively with stakeholders to gain buy-in and support for operational excellence initiatives.
  • Work with the training teams to co-create or enhance current training programs and materials to support continuous improvement efforts.
  • Track and report on the concerns/issues tracker on a fortnightly basis with leadership (and actions thereof along with best practices to bring in synergies between multiple client areas with a similar scope).