Training and Development Manager

3 days ago


Johannesburg, Gauteng, South Africa Tower Group (Pty) Ltd Full time

Tower Group (Pty) Ltd is seeking a skilled Technical Trainer to lead our Application Service Provider (ASP) division.

This role involves providing technical mentorship, coaching, and training on application services, ensuring the team meets operational standards while fostering continuous learning and growth.

The successful candidate will be responsible for guiding junior team members, providing daily technical support, and monitoring performance to ensure high-quality service delivery.

Key Responsibilities:

  • Mentorship & Training: Guide junior team members in application services and ensure successful onboarding.
  • Technical Support: Offer expert advice and troubleshooting assistance.
  • Process Optimization: Monitor performance and recommend improvements.
  • Performance Monitoring: Evaluate team progress and provide feedback for improvement.

Qualifications:

  • Education: Bachelor's Degree or National Diploma in IT, Computer Science, or related field.
  • Certifications: ITIL Foundation, CCNA, MCSE, or similar (Project Management certs a plus).
  • Experience: 4-5 years in ASP roles, cloud platforms, and software deployment.
  • Skills: Strong technical, coaching, and communication skills.
  • Ongoing training and professional development opportunities.


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