Technical Service Department Supervisor
3 weeks ago
Job Title: Technical Service Department Supervisor
Job Summary:
We are seeking a highly skilled Technical Service Department Supervisor to join our team at Objective Personnel. As a Technical Service Department Supervisor, you will be responsible for overseeing the daily operations of our service department, ensuring that all technical staff are aware of their tasks and expected level of service.
Key Responsibilities:
- Responsible for short, medium, and long-term actions carried out by the service department.
- Ensure that all technical staff is aware of their tasks scheduled and their expected level of service.
- Follow up on the monthly schedule and manage additions and changes to the schedule daily.
- Check test work sheets and inspection sheets to ensure work is carried out as scheduled.
- Follow up on filter requests by technical staff to ensure stock is delivered to site on time and to avoid unnecessary cost to the company and its customers.
- Schedule all incoming survey requirements as requested by customers and the company's sales department.
- Follow up on customer calls and concerns to ensure remedial action in the most expedient time possible as regulated by current circumstances.
- Hold weekly meetings with technical staff to ensure work is carried out as planned and make changes to the planned schedule when necessary.
- Follow up on overages that might occur, report on it to the customer, and ensure detail is given through to the sales department to quote the customer accordingly.
- Plan the following month's schedule of site visits for each customer service level agreement.
- Managing the data entry of all filter inspection work sheets completed for each customer.
- Ensure that a monthly report is generated, checked, and delivered to each customer every month.
- Plan six-monthly tests to be carried out at agreed sites.
- Ensure scheduling of six-monthly tests are arranged and approved by the customer.
- Managing the allocating of the six-monthly test work sheets for each technician to ensure tests will be carried out to the specified standards as agreed between the customer and company.
- Responsible for setting up new monthly reports, inspection work sheets, and six-monthly test reports to the required standard.
- Manage, maintain, and improve monthly reports, inspection work sheets, and six-monthly reports.
- Manage the maintaining the filing of all test work sheets and inspection work sheets in the service department office.
- Manage the maintaining of the electronic filing of all test and service reports carried out for ad hoc orders received.
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