Technical Service Department Supervisor
4 weeks ago
Objective Personnel is seeking a highly skilled Technical Service Department Supervisor to join our team. As a key member of our service department, you will be responsible for overseeing the maintenance and service of HVAC systems in various industries, including pharmaceutical and hospital healthcare.
Key Responsibilities:
- Supervise technical staff and ensure they are aware of their tasks and expected level of service.
- Manage the service department's schedule, including short, medium, and long-term actions.
- Ensure that all technical staff is trained and equipped to perform their duties efficiently.
- Coordinate with customers and the sales department to schedule site visits and surveys.
- Monitor and report on filter requests, test work sheets, and inspection sheets to ensure work is carried out as scheduled.
- Hold weekly meetings with technical staff to review progress and make necessary adjustments.
- Plan and manage the data entry of all filter inspection work sheets completed for each customer.
- Generate and deliver monthly reports to customers, highlighting key performance indicators and areas for improvement.
- Coordinate six-monthly tests and ensure that all necessary documentation is completed and filed.
Requirements:
- Relevant trade qualification (Millwright/Electrical) and HVAC/Ventilation qualification.
- Maintenance and service experience in the HVAC/Airconditioning sector, preferably in pharmaceutical or hospital healthcare industries.
- Valid driver's license code EB (trailer towing).
- Excellent communication and interpersonal skills, with the ability to interact with technical clients from tradesmen to technical managers.
- Fully computer literate on MS Office.
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