Senior Automotive Service Department Manager

6 days ago

Johannesburg, Gauteng, South Africa Bonafide Human Capital (Pty) Ltd Full time
Job Overview

Our well-established automotive client, based in Johannesburg, is seeking an experienced Service Manager to lead their service department to success.

Key Responsibilities
  • Drive productivity, efficiency, and customer service level index goals and objectives.
  • Manage a profitable workshop against budget, analyzing performance data and controlling expenses.
  • Escalate technical issues, provide continuous support to technical staff, and implement corrective action plans.
  • Ensure accurate workshop capacity planning, control work in progress, and maintain awareness of vehicle status.
  • Achieve industry-leading standards of customer care, process efficiency, and cost control.
  • Exceed targets and labour sales objectives through efficient operations management.
  • Ensure efficient equipment control, administration processes, and customer satisfaction.
  • Manage risk within the department, ensure compliance with OEM and business policies, and maintain good housekeeping.
  • Manage and improve environmental, health, and safety standards.
  • Conduct departmental meetings and general aftersales meetings for effective communication.
  • Manage the training of all service staff, lead, manage, attract, retain, appraise, and develop staff.
Qualifications and Experience
  • Senior Certificate (Grade 12) or equivalent NQF 4 qualification.
  • 5+ years' Experience as a Service Manager.
  • Recognised Management Diploma or Certificate – an advantage.
  • Qualified Motor Technician – Mandatory.
  • A valid, unendorsed driver's license and the ability to competently and legitimately drive.
  • Computer literate.
  • An effective understanding of financial principles, including budgeting and forecasting.
  • An effective understanding of relevant technology and systems.
  • An effective understanding of the Environmental and Occupational Health & Safety Acts.
Skills and Personal Attributes
  • Sound communication skills in English and language commonly spoken in the area.
  • Interpersonal competence; effective at working with people and building relationships.
  • Technical, mechanical insight, and experience.
  • Business orientated thinking and resource management.
  • Good financial acumen.
  • Systems oriented.
  • People management competence, including performance management and employee development & motivation.
  • Problem-solving and motor vehicle fault-finding skills.
  • Delivering results and meeting customer expectations.
  • Coping with pressure.
  • A team player.
  • Motivation to perform and achieve results.
  • Valuing Diversity.
  • Conflict resolution.
  • Committed.
  • Initiative.
  • Self-managed and resilient.
  • Adaptability.
  • Someone who values and builds relationships.
Alignment with the Brand

This role is a key position for our client's Service Department, and the successful candidate will be expected to align with the brand's values and service standards.

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